SHIPPING & RETURNS

Sending

When your purchase has been approved our team will send off your parcel the next business day and provide you with a tracking number. 

Australian domestic:

Please allow 2-5 business days for normal delivery and 1-3 business days for domestic express shipping. 

International shipping:  

Zone 1 - New Zealand | 4-6 working days
Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 - Rest of the world | 10-15 working days

Returns

Our policy lasts 14 days with a receipt provided. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. This includes if the item was purchased as a gift. Please purchase a tracking number when shipping back to minimise the risk of lose, we will reimburse this cost to provided account if image of receipt is provided. 

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All items containing a hygiene sticker will not be accepted for a refund if the sticker has been removed. All items will be assessed before issuing a refund. Please note that Under Australian Consumer Law we do not offer returns or exchanges on bottoms with the hygiene sticker removed. 

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at elation.surfwear@gmail.com.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at elation.surfwear@gmail.com 

 

Shipping

To return your product, please contact elation.surfwear@gmail.com to receive return mail address.